The Gift of Listening: Why are companies using this skill more than ever before?

What gift can we give in today’s legal industry? How about giving the gift of listening? Listening to your internal and external clients.

Take a proactive approach to listen and understand your employee and client requirements of legal innovation and technology. Implementing solutions to benefit both in terms of internal efficiencies and better service delivery can change the entire paradigm of your business.

There are several examples around us of law firms/Co’s that have empathised with their employees, clients and industry at large and we can see the impact.

Slaughter and May

In putting together its Legal Tech Toolkit, Slaughter and May identified the requirements of its practice, by listening to its lawyers and clients to come up with a digital framework of legal technology tools that benefit its service delivery to clients. The firm’s Collaborate legal tech programme and Client Innovation Network, which both involve direct client input, are designed to provide a seamless experience to both internal and external clients and enrich the entire legal tech industry.

“Listening, rather than solutionising, is really important in the world of innovation and legal tech. Our dedicated Innovation team works closely with our Technology team to listen to our lawyers and clients when it comes to innovation and legal tech initiatives. We have developed our own Legal Process Design methodology which involves investigating our lawyers’ and clients’ challenges as a first step; and the companies in our current Collaborate cohort were appointed because their tools directly address day to day challenges identified by our own lawyers.”Emily Lew, Senior Knowledge and Innovation Manager at Slaughter and May.


With the goal of helping companies in the early stages of their set-up, MDR have inherently had the skill of listening. The legaltech incubator and investment company needs to understand how the companies that they work with want to transform the legal industry as Dan Sinclair explains:

“MDR Lab have been honing their listening skills ever since launching in 2017. To this day, the Lab team continues to listen to internal stakeholders, clients, and entrepreneurs to identify and invest in emerging technology that has the potential to improve the practice of law at Mishcon de Reya and the broader market.”Dan Sinclair, Head of MDR Lab

Stephenson law

A humane and caring law firm that is redefining legal services with its innovative culture, services, process and technology usage. Right from the founder (Alice Stephenson) to every team member has a unique identity yet part of the same flock, sharing and listening to each other’s requirements, client and stakeholder pain-points and providing futuristic and practical business solutions.

The legal industry is buzzing with positive change and this is the power of listening. Give this gift today!